2008 / November 17^th/ On prioritization of issues, bug tracking, and custom fields

I wrote a bit of a commentary over at Hoth on why I think custom fields just don’t work. Bug tracking was probably the biggest reason I left my previous job — and yet I work every day with a company who makes a bug tracker. There’s right ways to track bugs, and wrong ways to track bugs — and I think most people are way off on what they need in a bug tracker.

Project managers seem to have a myth that the human brain works like a computer – where it can align priorities in a list and work on the issues in that order. Adding more developers to the project should work like parallel processors – they all respect the priority list and work on issues in parallel in order of importance.

The problem is that the human brain does not work that way. It decides what it wants to work on, makes it’s own judgement of it’s value, and makes it’s own decision. Realistically – this falls into one of two categories: needs to be done, can wait. This is why Getting Things Done (GTD) systems have a concept of things that need to be done today, and things that need to be done next.

Read more over at Hoth

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