Some great thoughts regarding the history of Formspring and purposefully designing an anonymous experience. I love this bit:
Investors will pass on your company, peers will criticize you, parents will yell at you. Maybe they’re right. And maybe not.
It’s so true. I’ve always considered people who visit GitHub in a logged out state to be a different type of customer — but a customer all the same. Every time I’ve brought up this idea to people outside of GitHub, it’s been met with a strange astonishment and a scolding for not sending them through the signup flow meat grinder ASAP.
Anonymous can be a part of your product. Design it.
A couple of years ago I listened to Werner Vogels talk a bit about treating large computing systems like biological systems. We shouldn’t try and stop the virus — the predator — instead, we should design systems that can provide self-correcting forces against contaminated systems. Preventing failures and bugs was futile.
You may gather from my surprise that I’m not a distributed systems engineer — but the idea of accepting that you will purposefully allow bugs that will cause failure was kind of mind blowing. Before then, my mindset had always been to prevent bugs to prevent failure. I had a similar feeling when I first watched Dietrich Featherston talk about Radiology + Distributed Systems — a similarly alternate perspective on monitoring and measurement.
And so it made me incredibly happy to read this bit from Google’s post-mortem of Gmail’s outage:
Engineers were still debugging 12 minutes later when the same system, having automatically cleared the original error, generated a new correct configuration at 11:14 a.m. and began sending it; errors subsided rapidly starting at this time.
The system was able to fix the bug faster than the engineers. This isn’t anything revolutionary or mind blowing. But it’s kind of awesome to see it succeed in the real world.
Brad Frost with some real talk:
I’m sure they’re effective.
And I could get people on the street to take my survey by threatening them with a claw hammer. That would be pretty effective too.
If you use an overlay, you’re an asshole. Stop.
It’s hard to admit you’ve made a massive strategic mistake in your company. Kudos to Evernote for facing quality issue head on.
Here’s to brighter, higher-quality future.
January 3, 2014
Product is the reason that I build software. I want to create things that bring people joy. I want to build things I can be proud of. Things that makes the world a better place.
My friend Theresa recently launched a new project — Omakase. The premise is pretty awesome: they pick excellent well-deserving charities, you subscribe at $10, $25, or $50 a month.
Simple subscription-based giving. My kinda joint.
The fine folks from Elepath recently launched their newest venture, Exposure. I don’t really tend to pimp services too much, but I really like Exposure. Here’s a story I published from a recent hike through Marin.
The combination of words + photo groups is perfect for telling a story. I’m looking forward to seeing where they take this.
January 28, 2013
There's plenty of discrimination and intolerance in our world, but never forget that pixels don't care.
January 4, 2013
In which the entire situation is just fucked. Let's make it better.
On the subject of repair scheduling:
Repairs scheduling is fundamentally flawed. Maintenance companies try to shoehorn irregular shaped jobs into nice, standardised boxes and it leads to appointments being missed and repairs left unfinished. The company wants its’ customers to be compliant and flexible, but customers need the opposite to be true. So how do we fix the system?
Great article on systems design. The system is more efficient and it makes customers happier. The end result is even simpler than it started:
We ask the customer when they want us to turn up and we give operatives all the time and materials they need to complete the right fix.
December 3, 2012
An ode to dumb software, my favorite kind.
August 2, 2012
I want to spend more time conscious of the pace of my life.
I sat down for a while with the excellent PeepCode folks and recorded a Play by Play — a real time video of me solving a design problem. A bit terrifying, a bit fun. Check it out if you’d like to see me bumble around.
Slides from my presentation I gave at Úll - Choose Your Adventure!
December 5, 2011
Documentation for any flavor of CSS that you’ll love to write.
November 7, 2011
A better way to hire people.
October 17, 2011
The best of mustache, all in ERB.
A wonderfully simple site dedicated to the art and style of creating fine coffee. Learn how to use that Chemex properly!
The Ruby on Ales folks got around to publishing the video of my Design Hacks talk. The audio is a little weird in the begining, but hang on — it clears up a few minutes in.
August 25, 2011
Musings on a culture of relentless quality.
August 2, 2011
Of deploying a major feature on a stage and my love for Hubot.
June 28, 2011
An analysis of my process.
I was playing around with Twitter’s new Follow Button and I couldn’t help but notice that the embedding markup is some of the best I’ve ever seen.
<a href="http://twitter.com/kneath" class="twitter-follow-button" data-show-count="false">Follow @kneath</a>
I love the idea of using regular HTML with feature-flags in
data attributes combined with a common script. Can’t wait to play around with this style on Gist.
Something I’ve been meaning to do for a while — here’s a little experiment using the HTML5 History API and infinite scrolling to kill off “next page” links and still maintain real URLs that persist across page views.
In my perfect world, this is how Twitter, Facebook and Tumblr’s infinite scrolling would work.
March 30, 2011
An inspection into the product design process we've carved out.
Slides and references links from my presentation I gave at Ruby on Ales - Design hacks for the pragmatic minded.
Slides and references links from my presentation I gave at Magic Ruby - Documentation is freaking awesome. Check it out if you’re curious.
I’ll be giving a talk about documentation (no, not just code comments and RDoc) at Magic Ruby February 4th-5th. Oh, did I mention it’s in Disneyworld? And it’s free?
December 28, 2010
A pragmatic approach to designing the glue of the web.
A while ago I put up a collection of some of my handcrafted TextMate snippets. mostly focused on front-end stuff: HTML shortcuts, CSS gradients, jQuery plugin bases, commenting helpers, etc.
A quick interview I did over at The Geek Talk. Mostly covering my daily routine and whatnot.
I was going to try and fix some bugs in GitHub Pages (that’s how this site is hosted) — but I think I’m going to give up that fight. If you’d like to subscribe to Warpspire, you can find the feeds at http://feeds.feedburner.com/warpspire
I wrote up a pretty lengthy post over at the GitHub blog explaining how we do asset bundling and serving. Well worth the read for anyone who’s interested in front end performance and works on ruby apps.
January 13, 2006
I thought it might be fun to say where I think the web, technology, and music are going in the next few years.